Last updated: 29 September 2026
Work Ready Skills is a business name of VBI Enterprises Pty Ltd (“we”, “us”, “our”). We respect your privacy. This policy explains how we collect, use, store and disclose personal information when you use workreadyskills.com.au, make an enquiry or book training with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Work Ready Skills is operated by VBI Enterprises Pty Ltd. We arrange face-to-face work-ticket training across Queensland, including first aid, RSA and RSG, security and traffic control. Work Ready Skills is not a Registered Training Organisation (RTO). Nationally recognised training is delivered and assessed by partner RTOs under third-party arrangements.
What we collect
When you submit an enquiry or contact us, we may collect:
- your name, email address and phone number
- the course, preferred location and dates you are interested in
- for group bookings, your organisation name and number of participants
- any other information you choose to give us in your message or during a call
We do not ask for sensitive information through this website. Please do not include health, identity document or payment details in the enquiry form.
How we collect it
We collect personal information directly from you when you complete the enquiry form, phone us, email us or book training. If an employer or organisation books training for you, we may receive your details from them.
Why we collect it
- to respond to your enquiry and send dates, pricing and next steps
- to arrange and schedule training, including group and on-site sessions
- to pass your booking to the partner RTO that will deliver and assess your course
- to keep records of enquiries and bookings and improve our services
- to meet our legal obligations
We will not use your information for marketing unless you have agreed to it, and you can opt out at any time.
Who we share it with
We only disclose personal information for the purposes above or where required by law. This may include:
- the partner RTO delivering your course, so it can enrol, train and assess you. The RTO will collect further enrolment information (such as your Unique Student Identifier) and handle it under its own privacy policy, which it will give you before you enrol.
- your employer or organisation, where they arranged or paid for your training
- service providers who help us run our business, such as our website host, email and form tools
We do not sell or rent personal information.
Overseas storage
Our website is hosted by GoDaddy, and enquiry form data may be stored on servers located outside Australia, including in North America. We take reasonable steps to use providers that protect personal information appropriately.
Cookies and website data
Our website uses cookies that are needed for it to work. Our hosting provider may also record standard technical information such as your IP address, browser type and the pages you visit, to keep the site secure and measure traffic. You can block or delete cookies in your browser settings, but some parts of the site may not work properly.
How we protect your information
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including secure (https) connections, password-protected systems and limiting access to people who need it. We keep information only as long as we need it for the purposes above or as required by law, then securely delete or de-identify it.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually 30 days. For enrolment and assessment records held by a partner RTO, please contact that RTO directly.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Phone: 0409 830 099
Or send us a message through our enquiry form.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.